Custom Embroidery Policy

SNAG takes pride in it’s ability to help customers with custom embroidery needs. If you have any questions before placing an order please contact us and we’ll answer any of your questions as soon as possible.

Browse and customize our embroidery merch here. We require a minimum of 12 hats or 6 sweatshirts for custom logos. We charge a $30 Artwork Setup Fee per logo. Multiple logos will incur an additional fee. 

Once your order is placed, our creative team will reach out during the sampling process with any questions and confirm logo placement and sizing. We offer 1 sample iteration per design (color change, size change, design edit). If there is an issue with embroidery quality, we'll always work until we get something you're happy with. We do offer the option to place a sample order before placing the entire order. We charge a $100 sample deposit to cover time and materials for one-off caps. This is credited back towards a placed order or non-refundable if you decide to not move forward. Our typical turnaround time is 1 week for the sample and 1 week for production following sample approval. If we do not receive a response for a sample approval within 30 days, we'll mark the sample as approved and move the order into production by default. We do offer rush order service (1 week)- please contact us.


Can I mix and match different caps?

You’re more than welcome to select different styles as long as you meet the minimum quantity of 12 per style. You will receive volume discounting on mixing and matching. We do charge an additional setup fee for using multiple logos.

How long does the process take?

Our typical turaround time is 1 week for sample photos, 1 week for production following sample approval. If there is ever a delay in the process, we will let you know.

Can I receive a sample before placing an order?

Yes, we do offer pre-production samples for a $100 deposit which is credited back towards a placed order. This covers setup costs associated with creating one-off samples. We'll always work with you on edits and alterations to your design. If you're still not satisfied with our work and you've already placed an order, we'll refund the order less the $100 sample charge.

Do you offer printing on caps?

We do offer vinyl transfer printing for blocked logos. We don’t offer screen printing on caps. Please reach out to us directly to inquire about printing on caps.

How can I reorder?

We love to hear that you’re looking for more caps! The fastest way to reorder is to order online with the same logo and we’ll refund you the Artwork Setup Fee. Otherwise, please contact us and we can send over an invoice without the setup charge.